A Great Idea for This is to get a CRM software to collect data from your consumers and provide services, promotions and dedicated attention specifically directed towards the specific needs of each one.
Customer centric : Customer-centric businesses are those that are capable of analyzing the needs of their consumers to become the Cyprus Phone Number solution provider they expect. A customer-centric company is an infallible strategy to gain the trust, respect and attachment of your customers. Okay, that’s not a rule. Some products may benefit from a hard sell approach that focuses on selling from the first contact. B2C sales that prioritize volume, for example, often need to get right to the point.
But in general, prospecting should go down the path of building relationships with prospects to gain their trust. People want to be heard and receive relevant information more than they want to be pushed to buy at all times.
The First Contact Should Be More Friendly
HubSpot research has shown that this is what consumers expect from sellers for a better shopping experience Therefore, the first contact should be more friendly. Whether by email or by phone, use the following tips:
emphasize that you contacted them to help, not to sell;
customize the approach with information you’ve already collected ;
be relevant and offer solutions to the needs of the prospect;
humanize your speech and avoid standardized phrases (which look more like a robot).
Remember that it is time to establish a connection. So if you want to build a relationship of trust, you need to show that you care more about the prospect’s success than your sale.
Build Your Credibility Business
When building relationships with potential customers, the salesperson must be seen by them as a safe source for answering questions. Even after the sale, the customer often comes to him to solve a problem.
Therefore, the seller must develop his credibility to convey trust.
To do this, you can explore social networks and participate in communities and forums of the area of specialization. LinkedIn, in particular, can help you build your professional image. Participating in events and taking advantage of them to network are also efficient ways.
So when you stop being just a salesperson and become a referral to prospects, you are more likely to close the sale and get referrals.
Persist but don’t bother
Don’t be afraid to chase prospects after the first contact. Selling requires perseverance! But some sellers may give up on the first no or feel embarrassed thinking they’re inconvenient.
Keep in mind that many customers are waiting for your return: studies show that:
75% of online shoppers want 2-4 calls before a business gives up;
70% of salespeople stop at the first email.
There seem to be a lot of missed opportunities, right?
However, getting back in touch to ask —Have you decided yet? —, it can really annoy you. Therefore, you must show that your concern is still to solve his pain.
So you can offer content , a spreadsheet or a consultancy, for example, on new contacts.