Imagine a scenario where you, as a B2B salesperson, are inundated with unorganized information. You switch between platforms and want to find the history of your company’s customers. And your customer is waiting on the other side of the network, getting impatient over time. This tug-of-war did not end well. The client returned in disappointment, and you lost a great client. It shouldn’t be – it would be much easier if all customer information was properly organized and stored. How to have an orderly data storage system? How to make all aspects of work more efficient? Perhaps “B2B digital transformation” can give you the answer.
What Is Digital Transformation
Digital transformation is a term mainly us to describe. The transformation and impact of technology on all aspects of the enterprise. It not only focuses on the digitization of various activities and processes of the enterprise but also the digitization of the way behind it. At the macro level, digital transformation is closely relat to a company’s strategy, culture, and organization. Business model and approach to going to market.
When we look at B2C digital transformation from the customer’s point of view, everything seems clear. “Guess you like it” in the shopping app, online Colombia Mobile Number List AR fitting service. Improve our user experience and make shopping more convenient. For B2B companies, digital transformation may be reflected in some “invisible” places, such as: How do companies conduct business with each other? How do they buy, sell and cooperate? How to reach end users.
What Is B2B Digital Transformation
Two years ago, digital transformation may not have been so popular and important, because offline is the main position of enterprise work. But the COVID-19 outbreak at the start of 2020 has accelerated this process. With offline shutdowns, companies are forced to provide their customers with online or remote services, which require more or less the use of digital technology. In addition, customers have also begun to expect accurate and timely responses from companies online. Driven by the background of the times and customer expectations, two years later, digital transformation seems to be the general trend.